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Synapsure Privacy Policy

At Synapsure we are committed to protecting your personal data. This Privacy Policy (Privacy Policy) explains how Synapsure AI Pty Ltd (ACN 683 180 083) and affiliates (Synapsure, we, us or our) process, hold, use, manage and secure personal data that we collect about you and/ or your organisation and the rights and choices you have regarding your personal data.

All references to data, personal data and personal information in this Privacy Policy refers to any information (held in any form) which can be used to identify an individual person.

We aim to align our privacy compliance principles with the standards of the EU GDPR (General Data Protection Regulation), while adhering to applicable privacy laws, including the Australian Privacy Act 1988 (Cth), (Data Protection Laws). We only use and process your personal data in a manner that is consistent with this Privacy Policy.

This Privacy Policy applies to anyone who interacts with us in any way or form (email, phone, website etc). We collect your personal data to: We may handle and manage your personal data differently depending on our relationship with you, as one or more of the following:

  • a visitor to our website and/or user of our Services accessible via our website or mobile application or other interface that we may offer, for the AI generated medical information resources known as Synapsure (Services) and/or a subscriber to our Services (as defined in our Terms of Use) and other marketing materials (User); or
  • a contracted service provider providing goods or services to us, or business partner (Supplier). If you are applying for a job at Synapsure, please see our employee privacy notice and materials for more information on how we handle your personal data.

What types of data do we collect?

We collect different types of personal data from you depending on our relationship with you and your interactions with us and our Services. If you choose not to provide the personal data to us, or do not provide us with accurate personal data, you may not be able to use the Service, specific features of our Service or we may not be able to undertake certain activities for you. The types of personal data we collect may include, but is not limited to, the following:

  • contact details (name, address, mobile, email etc.)
  • work contact details/ business contact information (work address, company name, work email, work phone number and job title);
  • your customer account login information (e.g., login credentials);
  • analytics data;
  • free text feedback;
  • customer payment information (e.g., credit card, bank account or other details to facilitate payments);
  • supplier payment information (e.g., company bank account details or other details to facilitate payments); and
  • information collected using cookies and other technologies on our Website.

How do we collect personal data?

We collect your personal data by various means, including but not limited to, the following:

  • directly from you;
  • directly from your organisation when you supply goods and services to us;
  • via other third parties (e.g., our suppliers and merchants);
  • direct mailing or online marketing;
  • exhibitions and trade events;
  • directly from you or if you:
  • buy or register for services to or from us;
  • requests information about us or our services;
  • provide feedback;
  • respond to a survey;
  • fill in a form or a request for services (including an application for an account with us);
  • fills in a form on our Website or mobile application (including a registration form to register as a user); or
  • otherwise provide it to us via the Website, application, over the phone, via email or in-person.

How we use your personal data?

We may also use the personal data that we collect about you for the following purposes:

  • to ensure that content from our Service is presented in the most effective manner for you and your device(s);
  • to understand how you use our website, apps or other technology, including IP address or other device information;
  • if you subscribe to our mailing list, to provide you with news and updates about our company and our activities and you may opt out from this at any time by contacting us or by clicking ‘unsubscribe’ in any of our emails;
  • if you send us a query via our Website, to reply to your query, or to provide information you have requested;
  • to enter into, perform, manage and administer your contractual relationship with us, including any trial of the Service, pilot testing, integration testing, after-sales support, technical support, opening and managing your account with us, billing and collection activities, and providing you with other services that you may have requested;
  • to analyse and improve the Service and other services we provide;
  • to provide you with direct marketing materials including promotional material about us or the services we offer and inviting you to participate in surveys. You may opt out of receiving direct marketing material by contacting us or by clicking ‘unsubscribe’ in any of our messages;
  • to conduct business and service dealings with you, including to contact you in relation to:
  • services we are ordering or receiving from you; and
  • to provide you with information or services you have requested;
  • to maintain and protect the security of our premises and facilities, IT systems, databases, websites or other digital infrastructure, including identifying, preventing and detecting security incidents, improving data security and protecting against malicious, deceptive, fraudulent or illegal activity, providing support services, testing and maintenance of our systems;
  • to prevent misuse of our services;
  • to carry out evaluations of our service quality and timeliness (which may include providing de-identified/anonymised information) to other contracted third parties to assist us with these activities;
  • to comply with our legal or regulatory obligations, such as record keeping, disclosures to tax or other regulatory authorities, and
  • to establish, exercise and defend legal claims and to investigate and resolve disputes.

How we use your personal data?

We process your personal data for the purposes set out above and where applicable on the legal bases set out in the following table:

Terms of UsePrivacy Policy

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